The Washington Post –
November 18, 2013:
The White House says 20 percent of Americans won’t make it through the website to buy health insurance through new exchanges.
The Obama administration is scrambling to fix the malfunctioning website by Nov. 30. But White House spokesman Jay Carney says there will still be 1 in 5 who will start the process online but won’t be able to purchase insurance.
Carney says technical problems are only one reason. Some won’t be comfortable using a computer to buy insurance. For others, their tax situation is too complicated for the website to determine eligibility for subsidies.
Carney says trained navigators and call centers can better serve those individuals.
He says the White House is also considering other channels to help people get enrolled, such as direct sign-ups through insurance companies.